Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to ensure the perfect fit for every silhouette.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
UNTAG is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and eco-friendly dyes across our seasonal collections.
How should I care for my UNTAG garments?
Care instructions vary by fabric. Most items are machine washable on a gentle cycle, but we recommend checking the internal care label for specific guidance.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
What should I do if I receive a damaged item?
In the rare event of a defect, please contact us within 48 hours of delivery with photos of the damage, and we will arrange a complimentary replacement.